Question 1

How often should I have my BBQ professionally cleaned?

Accepted Answer

For most homeowners, we recommend having your BBQ professionally cleaned at least once a year. Regular professional cleaning helps remove built-up grease, carbon and food residue while keeping your grill performing at its best and reducing the risk of grease fires.

Question 2

Why should I have my BBQ professionally cleaned?

Accepted Answer

Over time, grease, carbon and food residue build up inside your grill. A professional cleaning can help improve performance, reduce flare-ups, eliminate built-up grime and help extend the life of your BBQ.

Question 3

What does a Grill Hero BBQ cleaning include?

Accepted Answer

Our technicians thoroughly clean the key components of your BBQ, removing grease, carbon and built-up food residue. The exact cleaning process depends on the type, condition and construction of your grill.

Question 4

Do you clean the inside and outside of the BBQ?

Accepted Answer

Yes. Our cleaning process addresses both the interior and exterior of the grill, including the cooking surfaces, drip pans and the firebox.

Question 5

Can you clean a BBQ that hasn't been cleaned in 10+ years?

Accepted Answer

Absolutely. In fact, these are some of the grills that benefit most from a professional cleaning. Heavy grease and carbon buildup can take time to remove, but our technicians are experienced in tackling heavily soiled BBQs.

Question 6

Can you clean a built-in BBQ?

Accepted Answer

Yes. Grill Hero technicians are trained to clean every type of built-in and freestanding BBQ.

Question 7

Can you clean a smoker?

Accepted Answer

Absolutely. We've cleaned small 30 gallon drums all the way up to massive 500 gallon trailer-mounted offset pits.

Question 8

Can you remove rust from my BBQ?

Accepted Answer

We can address surface rust and buildup during the cleaning process, depending on the condition of the grill. Severe corrosion or rust that has damaged a component may require a repair or replacement part.

Question 9

Do I need to be home for my grill cleaning?

Accepted Answer

In many cases, no. As long as our technician has safe and reasonable access to the BBQ and any necessary utilities, you may not need to be home. Your local Grill Hero team can provide specific instructions when you book.

Question 10

How long does a grill cleaning take?

Accepted Answer

Cleaning times vary depending on the size, type and condition of the BBQ. Heavily soiled grills generally take longer than grills that have been regularly maintained with the average cleaning taking about 2 hours.

FAQs